New England's #1 Subaru Dealer
When it comes to choosing a Subaru dealership, few things speak louder than the words of real customers. Burlington Subaru has built a reputation in Chittenden County and beyond on the kind of trust and transparency that turns first-time buyers into lifelong friends. From our state-of-the-art facility to our deeply rooted commitment to the Subaru Love Promise, every interaction is designed to put Vermont Subaru drivers first.
Don't just take our word for it; read on to see what our customers have to say!
What Burlington Drivers Are Saying
I have never really been a big fan of car dealerships. I can happily say that my experience with Burlington Subaru has only caused me great delight. Driving in through the service bay, I was greeted by the service advisor, who clearly took pleasure in doing her job with a smile on her face. The welcoming committee at the service desk is unparalleled. They were great listeners and actually had personalities! I drove up from Central Florida to help my brother in Grand Isle. I had to stop twice to add air to my southern tires, and by the time I got to Burlington, the tire light was on again! Along with other notifications I had never seen. These fabulous peeps didn't shun me for fleeing the state years ago because of the cold. Oh no they didn't! They got my car right in the back, checked out my wheels to make sure there were no leaks, we giggled a lot and they sent me on my way! NO CHARGE! What??? Yay. I've been here long enough to require an oil change before I take the long trek home. Again, SAME THING. They were all fabulous and kind. And I might say funny and delightful.
Really great experience. Ran into a bunch of car issues and found myself needing a new car. Went in to just start the process and worked with our salesperson. She was amazing. Very straightforward and knowledgeable. Answered all my questions and gave me plenty of documents to help me make a decision. Went back in later that day with my wife to finalize everything and she was again excellent with answering all my wife's questions and working with us to find a deal that we could afford and felt comfortable with. We ended up going with a lease. The finance manager walked us through all the financing and again was super patient and did an amazing job of explaining every aspect of the lease as well as the additional items you can add on. We didn't elect to add much but the ability he showed to talk through each plan in a way that was not pressured or felt 'salesy' was excellent. Overall, it was a great experience and had none of the usual phony car salesmanship that you expect when walking in.
Best car salesman I've experienced. Our salesperson was not desperate to make a sale, he listened to what I wanted in a car, gave me options, let me test-drive any cars I wanted to and didn't try to push me on any model. He's very honest and let me be as picky as I wanted to be. This led me to be comfortable enough to purchase my Forester from my own opinions. I asked any questions I could, and he was patient and knowledgeable to answer. Another dealer at a different dealership came with me on my test-drive and didn't give me space to experience it, as she kept trying to convince me that I'd get used to everything that was bothering me about the interior and created scarcity because of a deal they had on the model. Our salesperson was the opposite -- if I didn't like a car he'd give me another option. I recommend him to someone like myself who's picky and wasn't sure of what model they wanted. Usually car salesmen have a scripted phoniness to them, but he was not that. He was just a calm honest person who knew how to help me.
Our salesperson was so knowledgeable and patient while we made a decision and then when we had to push back the actual sale date due to a medical emergency. She felt more like a friend than somebody trying to upsell you and she really helped us determine the best fit for our lifestyle and desires. She was also incredible with our toddler when we came in to make a final decision on which car we wanted, a few days before the purchase. I would recommend her to anyone looking at a Subaru and I kind of feel like I made a friend for life!
I went to Burlington Subaru very nervous about finding a used vehicle without the help of another person to help ask questions, maybe even negotiate smartly. I did, however, arm myself with 'typical questions' to ask. Once stepping through the doors, I admitted my worries, and our salesperson assured me that he was there to help. He was patient with my questions and evaluated what level of used car I was looking for and could afford. Though the price range and low mileage left only a few vehicles, he was sure I would find something that fit my quest. Now, my goal was to find a Subaru, of course, but our salesperson had a lower-mileage, one-owner Honda available. The car I had been driving was a Honda, and one that had endured for years. It became the perfect choice, and I am very happy for this chance purchase.
I came in with what I thought was a check engine alert. It was actually a tire pressure alert. The service advisor then checked the pressures, finding three of four low, and he put air in each one. He told me to watch and see if the light came on again. Because three tires were involved he didn't think I had a nail as the problem but rather the weather and cold temperatures. I asked about an oil change, and he said it could be done today. It was, and he explained the technician's findings. I ordered tires to be put on, and he will call when they are in. The service advisor was very helpful and I really appreciated his candor and willingness to help me with my situation. He was very courteous, professional and empathetic. I'm grateful!
Went into the service center to diagnose a mysterious sound from my windshield, and to perform a 15k scheduled maintenance service. Even though my windshield problem wasn't solved, the techs made several good-faith efforts to recreate what I was describing. The technician even took time to do a ride-along with me. It was a warranty-related concern, so although the windshield concern wasn't fully rectified, he made me feel better that I could come back if the problem were to persist. The service scheduler was a big help by being flexible with scheduling appointments. My maintenance service took a little longer than anticipated, but the service advisor was very sympathetic and gave me a coupon to go towards the service cost. These guys did a great job taking care of me, even when things didn't go as planned.
The service department at Burlington Subaru was exceptional when helping us navigate a lost key situation. The service advisor was so kind and helpful and went the extra mile to be sure we had all of the information we needed. She spoke with our insurance agent and other repair providers to be sure we could get our vehicle back as quickly as possible. I appreciated her updates and general support during this stressful process. An exceptional professional who really knows about customer service! Thank you and the Burlington Subaru team!
Why Buy from Burlington Subaru
Drivers throughout Vermont choose Burlington Subaru because the experience here is simply different. As a proud member of the Hoffman Auto Group, we bring the resources and standards of a top automotive group together with the genuine care of a community-focused dealership. Every customer benefits from our Hoffman Complimentary Care+ program and 24/7 emergency roadside assistance coverage, so the support doesn't stop when you drive off the lot.
Our commitment to the Subaru Love Promise runs through everything we do, from our state-of-the-art facility to the way our team shows up for customers every single day. Whether you're exploring our new Subaru inventory or browsing our pre-owned vehicles, you'll find a team that's invested in helping you make the right decision, not just a fast one. That's the Burlington Subaru difference.
Share Your Burlington Subaru Experience!
Had a recent visit to our Subaru dealership in Burlington? We'd love to hear from you. Your feedback helps our team continue to raise the bar and gives fellow Vermont drivers the confidence to make an informed choice. Whether you purchased a new Subaru SUV, found the perfect used vehicle or stopped by for routine maintenance, your review makes a real difference.
To learn more about what sets us apart or to get in touch with our team, contact us online, as we're always happy to help. You can also schedule Subaru service in Burlington directly through our website. We look forward to seeing you!
Read More:
